Privacy Policy — betjle Online Casino

1. Introduction

This Privacy Policy ("Policy") describes how betjle ("betjle", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "the Player") who register an account or otherwise interact with the betjle online casino and sports betting platform at https://betjle.vip (the "Platform").

betjle takes its obligations regarding the privacy and security of your personal data seriously. This Policy is designed to give you a clear and transparent account of our data practices so that you can make informed decisions about your use of the betjle Platform. By registering an account on betjle, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference. Where there is any conflict between this Policy and our Terms & Conditions on a matter relating specifically to data privacy, this Policy shall prevail.

2. Who We Are

betjle is the operator of the online casino and sports betting platform accessible at https://betjle.vip. betjle acts as the data controller in respect of the personal data collected from players using the Platform. As data controller, betjle determines the purposes for which and the means by which personal data is processed.

If you have any questions or concerns about how betjle handles your personal data, or if you wish to exercise any of your data rights as set out in Section 9 of this Policy, you may contact our Data Privacy team at any time. Our contact details are provided in Section 14 of this Policy.

3. Personal Data We Collect

betjle collects personal data from you in a number of ways: directly when you register an account or interact with the Platform, automatically through cookies and technical systems, and in some cases from third-party verification partners. The categories of personal data we collect include the following:

3.1 Registration and Identity Data

When you create a betjle account, we collect the information you provide during the registration process, including:

• Full legal name
• Date of birth (to verify that you are aged 18 or above)
• Email address
• Mobile phone number
• Residential address
• Username and encrypted password

3.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may request and collect copies of identity documents, including your National Identity Card (NID), passport, or other government-issued photo identification. We may also collect proof of address documents such as recent utility bills or bank statements.

3.3 Financial and Transaction Data

We collect data relating to the financial transactions you conduct on the Platform, including:

• Deposit and withdrawal amounts and dates
• Payment method details (e.g., mobile banking account reference for bKash, Nagad, or Rocket; partial card number for Visa or Mastercard)
• Transaction identifiers and processing records
• Account balance history

betjle does not store full payment card numbers or mobile banking PIN codes on its servers. Payment data is processed by certified third-party payment processors.

3.4 Gaming and Betting Activity Data

We collect records of your activity on the Platform, including games played, bets placed, wager amounts, outcomes, bonus usage, and session duration. This data is used to provide the Platform service, resolve disputes, detect fraud, and support responsible gaming monitoring.

3.5 Technical and Device Data

When you access the betjle Platform, our systems automatically collect certain technical data, including:

• IP address and geolocation data (country and city level)
• Device type, operating system, and browser version
• Session timestamps and navigation patterns within the Platform
• Referring website (if you arrived at betjle via a link from another site)

3.6 Communications Data

If you contact betjle's customer support team via email or live chat, we will collect and retain records of that correspondence, including the content of your messages and any attachments you provide. This data is used to respond to your enquiry and to improve the quality of our support services.

Data Category	Examples	Primary Purpose
Identity	Name, date of birth, NID	Account creation, KYC verification, age check
Contact	Email, phone number, address	Account communications, support, verification
Financial	Transaction history, payment method reference	Processing deposits/withdrawals, fraud prevention
Gaming Activity	Bets placed, games played, session data	Service delivery, responsible gaming, dispute resolution
Technical	IP address, device info, browser data	Security, fraud detection, Platform optimisation
Communications	Support chat logs, email correspondence	Customer support, quality improvement

4. How We Use Your Personal Data

betjle uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain, and administer your betjle account, including processing your registration, verifying your identity and age, and managing your account settings.
• Service Delivery: To provide the core services of the betjle Platform, including processing bets and wagers, crediting winnings to your account, applying bonuses, and enabling deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods.
• Identity Verification (KYC): To verify your identity, age, and source of funds in accordance with our obligations and internal anti-fraud policies. This may involve sharing your identity documents with third-party verification service providers.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and other prohibited conduct. Technical data such as IP addresses and device fingerprints are used to identify suspicious patterns.
• Responsible Gaming: To monitor your gaming activity for indicators of problem gambling behaviour, to enforce deposit and betting limits you have set, and to apply self-exclusion or cooling-off restrictions where you have requested them or where betjle determines they are necessary.
• Customer Support: To respond to your queries, complaints, and account-related requests via email and live chat.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates by email or SMS, where you have consented to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Legal Compliance: To comply with applicable legal and regulatory obligations, including responding to lawful requests from competent authorities.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the performance, design, and features of the betjle Platform.

5. Legal Basis for Processing

betjle processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing that is necessary to perform the contract between you and betjle — namely, the provision of online casino and sports betting services as set out in our Terms & Conditions. This includes account management, payment processing, and game delivery.
• Legal Obligation: Processing that betjle is required to carry out under applicable law, including identity verification, fraud prevention, anti-money-laundering obligations, and responding to lawful authority requests.
• Legitimate Interests: Processing that is in betjle's legitimate business interests, such as security monitoring, fraud detection, responsible gaming oversight, and improving the Platform — provided that these interests are not overridden by your rights and interests.
• Consent: Processing that is based on your explicit consent, such as sending marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.

6. Sharing Your Personal Data

betjle does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes. We may share your personal data with the following categories of third parties where necessary to deliver our services or fulfil our legal obligations:

6.1 Payment Service Providers

We share relevant financial data with our payment processing partners — including the operators of bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processing networks Visa and Mastercard — to facilitate deposits and withdrawals. These partners process your payment data under their own privacy policies and security standards.

6.2 Identity Verification Providers

We may share identity document data with third-party KYC and age verification service providers to authenticate your identity and confirm that you meet our eligibility requirements. These providers are contractually obligated to handle your data securely and use it only for verification purposes.

6.3 Game Software Providers

Certain technical data, including session identifiers and game activity data, is shared with our game software partners — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to facilitate the delivery of their games on the betjle Platform.

6.4 Legal and Regulatory Authorities

betjle may disclose personal data to competent legal or regulatory authorities where required to do so by applicable law, by a valid court order, or in connection with any legal proceeding. We will notify you of any such disclosure where we are legally permitted to do so.

6.5 Fraud Prevention and Security Partners

We may share limited technical data (such as IP addresses and device identifiers) with fraud detection and cybersecurity service providers to protect the integrity of the betjle Platform and its players. All such partners are bound by confidentiality and data processing agreements.

7. Cookies and Tracking Technologies

The betjle Platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyse Platform usage. A cookie is a small text file stored on your device when you visit a website. betjle uses the following categories of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience. These cookies do not track activity across external websites.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform — including pages visited, time spent, and navigation paths — to help us improve the Platform's design and performance.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your activity on the betjle Platform. betjle does not use third-party cross-site advertising cookies.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may impair the functionality of the betjle Platform, including preventing you from logging in to your account.

8. Data Retention

betjle retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of your account relationship with betjle and for a period of five (5) years following the closure or deactivation of your account.
• Financial Transaction Records: Retained for a minimum of five (5) years following each transaction, in accordance with applicable financial record-keeping obligations.
• KYC Identity Documents: Retained for a minimum of five (5) years following the completion of the verification process, or longer if required by applicable anti-money-laundering law.
• Customer Support Communications: Retained for two (2) years from the date of the last communication, unless the communication relates to an unresolved dispute or legal claim.
• Gaming Activity Logs: Retained for five (5) years for the purposes of dispute resolution, responsible gaming monitoring, and fraud detection.

At the end of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual player.

9. Your Privacy Rights

As a betjle player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with a clear description of your request. betjle will respond within thirty (30) days of receiving your request.

• Right of Access: You have the right to request a copy of all personal data that betjle holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You have the right to request that betjle corrects any inaccurate or incomplete personal data held about you. Where data can be corrected through your account settings, you are encouraged to do so directly.
• Right to Erasure: You have the right to request that betjle deletes your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (where consent is the legal basis), or where you object to processing and there is no overriding legitimate interest. This right is subject to our legal retention obligations.
• Right to Restrict Processing: You have the right to request that betjle restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being verified or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive a copy of the personal data you provided to betjle in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where betjle relies on legitimate interests as the legal basis, including profiling for marketing purposes. betjle will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where betjle processes your data on the basis of your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

10. Data Security

betjle implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and the betjle Platform is encrypted using industry-standard TLS protocols, ensuring that your data cannot be intercepted in transit.
• Encrypted Data Storage: Personal data stored on betjle's servers is encrypted at rest. Sensitive fields such as passwords are stored using one-way cryptographic hashing and are never stored in plain text.
• Access Controls: Access to personal data within betjle's internal systems is restricted on a strict need-to-know basis. Staff members who have access to personal data are subject to confidentiality obligations and receive regular data security training.
• Two-Factor Authentication: betjle supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorised account access.
• Regular Security Audits: betjle conducts periodic internal security assessments and works with external security partners to identify and address potential vulnerabilities in our systems.
• Incident Response: In the event of a data security incident that may affect your personal data, betjle will take prompt remediation steps and notify affected players in accordance with applicable law.

While betjle takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your betjle account credentials and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

11. Children's Privacy

The betjle Platform is strictly intended for adults aged 18 years and above. betjle does not knowingly collect, store, or process personal data from persons under the age of 18. Age verification is a mandatory step in the betjle registration process, and additional KYC verification may be requested at any time to confirm a player's age.

If betjle becomes aware that personal data has been collected from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. All funds deposited by an underage user will be returned in accordance with our Terms & Conditions.

Parents and guardians who believe that their child may have registered an account on betjle are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action.

12. Third-Party Links

The betjle Platform may contain links to third-party websites or services, including those of game providers and payment processors. betjle is not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any third-party service you interact with through the betjle Platform.

betjle has no control over and accepts no responsibility for the content, privacy policies, or data practices of third-party websites that you may access via links on the betjle Platform. The inclusion of a link to a third-party website does not constitute an endorsement of that website or its privacy practices by betjle.

13. Updates to This Privacy Policy

betjle reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer. Where changes are material, betjle will provide reasonable prior notice to registered players via email or via a prominent notice on the Platform before the updated Policy takes effect.

The date at the top of this Policy indicates when it was last updated. Your continued use of the betjle Platform after the effective date of any revised Policy constitutes your acceptance of the revised terms. If you do not agree with any changes to this Policy, you must stop using the Platform and may request closure of your account by contacting [email protected].

We recommend that you review this Privacy Policy periodically to stay informed about how betjle protects your data. Archived versions of previous Privacy Policies are available upon request.

14. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about how betjle processes your personal data, or if you wish to exercise any of your data rights as described in Section 9, please contact our Data Privacy team:

• Email: [email protected] (plain text — not a clickable link)
• Subject Line: "Data Privacy Enquiry" or "Data Privacy Request"
• Response Time: We will acknowledge all data privacy enquiries within 48 hours and provide a full response within 30 days.

For questions about our responsible gaming tools and self-exclusion options, please visit our Responsible Gaming page. For general questions about your account, deposits, and withdrawals, please visit our FAQ page.